SHOPPING INFORMATION
What are the delivery charges for orders from the online shop?
Delivery charges may vary based on your location and the size of your order. You will be able to see the final delivery charge during checkout.
How long will delivery take?
Delivery typically takes between 3 to 7 business days, depending on your location and shipping method.
What happens after I place an order?
Once your order is placed, you will receive a confirmation email with your order details. We will then process and ship your order. You can track its status in your account.
Where can I view my sales receipt?
Your sales receipt will be emailed to you after your order is confirmed. You can also view it in your account under the "Order History" section.
How do I add a gift receipt to my order?
During checkout, there will be an option to add a gift receipt. Simply check the box and include any special instructions.
How long do I have to return an order?
You have 14 days from the delivery date to return an order, provided the items are in their original condition and packaging.
PAYMENT INFORMATION
How will the recipient be reimbursed?
Once the return is processed, the reimbursement will be issued to the original payment method.
Can I be reimbursed through the original payment method?
Yes, all refunds are processed back to the original method of payment.
Can the country of delivery be different from the country of purchase?
At this time, we only deliver to the country where the purchase was made.
How can I return an item?
To return an item, log into your account, go to your order history, and follow the instructions for returns.
Will I receive the exact product shown in the picture?
Yes, the product you receive will match the images shown, although slight color variations may occur due to different screen settings.
Will you restock out-of-stock items?
We regularly restock popular items. If an item is out of stock, you can opt to be notified when it becomes available again.
ORDERS AND RETURNS
How long does delivery take, and how much does it cost?
Delivery times range from 3 to 7 business days. The cost will depend on your location and will be calculated during checkout.
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