At Sakhi Trades, we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer returns and refunds according to the following policy.

1. Returns

If you wish to return an item, you can do so under the following conditions:

  • Eligibility: Returns are accepted within 14 days of receiving the product.
  • Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of Purchase: Please include a copy of the receipt or proof of purchase with your return.

To initiate a return, please contact our customer support team at Info@sakhitrades.com or call +92 333 0218150 with your order number and reason for the return.

Non-Returnable Items: Certain items are exempt from being returned, such as:

  • Perishable goods (e.g., food, flowers)
  • Customized or personalized products
  • Sale or clearance items
  • Gift cards

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product is not in its original condition or is damaged).

Late or Missing Refunds: If you haven’t received a refund yet:

  • Check your bank account or credit card statement.
  • Contact your bank or credit card provider as processing times may vary.
  • If you’ve done all this and still haven’t received your refund, please contact us at Info@sakhitrades.com.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at Info@sakhitrades.com with details of the issue, and we will guide you through the process.

4. Return Shipping

  • Customer Responsibility: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
  • Damaged or Defective Products: If you receive a damaged or defective product, Sakhi Trades will cover the return shipping cost.

5. Contact Us

For any questions regarding our return and refund policy, feel free to reach out to us: